The firm acknowledged its efficiency will not be the place it must be however attributed some shortcomings on exterior components corresponding to excessive climate and growing old infrastructure because it printed its annual outcomes on Monday.
Thames Water missed its water leakage goal, hitting 602.2 million litres a day for 2022/23 primarily based on a three-year rolling common.
It stated two climate occasions at reverse extremes within the area of months had a serious impression on its community.
Another missed goal was the quantity of water prospects used, which got here to 146 litres a day per individual.
It comes because the Government desires to cut back the quantity of water folks use every day from 144 litres on common to 110 by 2050, as England will want a further 4 billion litres a day by that point to fulfill demand.
Ministers additionally need water corporations to chop leakage by half. Currently, 20% of the general public water provide is misplaced this manner.
Elsewhere, Thames Water missed its goal on air pollution with the provider saying storms in early 2022 and droughts had an impression on pollutant ranges.
Other missed targets embrace water high quality, therapy works compliance, sewer flooding of properties and companies, blockages and water provide disruptions.
However, Thames Water considerably diminished sewage discharges – also referred to as storm overflows – by 46% in contrast with the earlier 12 months, though it attributed the lower to dry climate final summer time.
It additionally met targets on areas corresponding to acceptability to water prospects, unplanned outages and sewer collapses.
In an announcement, Cathryn Ross and Alastair Cochran, interim co-chief executives of Thames Water, stated the provider had confronted an “extremely challenging year” because it confronted unprecedented strain from climate occasions in addition to financial components.
“In short, our performance was not as we – or our customers – wanted it to be,” they stated.
Earlier this 12 months, Thames Water launched a overview of its Turnaround Plan to enhance efficiency over the subsequent three years.
“This plan builds on the foundations that have been put in place over the last two years and progress made this year,” the chief executives stated.
“We’re fixing more leaks and customer complaints have continued to fall significantly.
“We have also increased investment in our networks and assets to record levels as we undertake a detailed review of our ageing Victorian asset infrastructure to determine what needs to be done to improve operational resilience and performance over the long term.
“Our balance sheet remains robust and, while change will not happen overnight, we are confident we have the right strategy, team and support in place to deliver for our customers, communities and the environment in London and the Thames Valley.”
The water business is ready to face one other difficult summer time as drought plans had been stepped up in England as a consequence of important will increase in water demand after the most popular June on report.
Last month, the Environment Agency warned that individuals should pay extra for water whereas utilizing much less of it as local weather change and the next inhabitants will enhance demand in future.
London and the South East are predicted to face the best stress – an space which acquired simply 22% of its long-term common rainfall within the first two weeks of June, figures confirmed.
