Luton Airport has admitted it doesn’t know whose automobiles have been broken by a large hearth which ripped by means of considered one of its automotive parks three days in the past.

Passengers who left their vehicles at Terminal Car Park 2 say they’ve been “left in limbo” since Tuesday evening’s blaze.

The airport apologised to clients in an announcement on Friday.

But it added that because of the truth the location nonetheless can’t be accessed safely, “we are unable to confirm the condition of any individual vehicle”.

“We understand the distress this incident has caused for our car parking customers, and that many are still anxious for more detail,” the airport stated in a publish on X, previously often called Twitter.

“We’re sorry that we have not been able to respond as quickly as we would have liked. We have contacted all customers who have booked with us directly and are working hard to provide more details as soon as possible.

“However this a posh, and ever-changing state of affairs and because the automotive park can’t be accessed safely, we’re unable to verify the situation of any particular person automobile presently.”

It added: “We are working with APCOA Parking and the Motor Insurers’ Bureau (MIB) who will co-ordinate with the various vehicle insurance companies.

“We will likely be offering common updates to all clients and responding to all different queries so as of precedence.”

Andrew Hopkinson, chief hearth officer at Bedfordshire Fire and Rescue Service, stated the car park had as many as 1,500 vehicles in it at the time – with as much as 1,200 believed to be broken.

A short lived ramp was put in to allow undamaged automobiles to be eliminated.

Katie Forbes, 42, who lives on the outskirts of Coventry, had travelled to Fuerteventura within the Canary Islands together with her husband, daughter and her daughter’s boyfriend, and is because of return on Friday.

They have been pressured to rent a automotive for his or her return – with no info relating to the state of their automobile.

Ms Forbes informed the PA news company earlier this week: “I’ve had no joy with Luton. I’ve heard nothing back, I’ve been tweeting them, everything, and nothing.

“I get it, they’re getting different individuals which are going to the airport, however to me there’s been no apology, not as soon as has anyone stated ‘we’re sorry in regards to the state of affairs’.

“We’re kind of left in limbo.”

Thomas Willett, a 29-year-old content material supervisor for an property company, from Essex, had travelled to Gran Canaria along with his companion and is because of return dwelling on Sunday however stated: “Currently, we have no means of getting back home.”

“We don’t know if our car has been damaged or not, or how we will be getting home from the airport,” Mr Willett informed PA.

“Their duty of care should be to those whose vehicles have been impacted, but they seem to be replying to everyone else with other queries instead.”